FAQ

1. How do I return an item?

Please contact us so we can advise the best way of returning your order.

2. How do I get in touch?

Our friendly customer service team would love to hear from you, so please do get in touch.

Ways of contacting us can be found on our Contact Us page

Customer service opening hours are:
9:00am - 5:30pm Monday to Friday.

3. Are your lingerie products of high quality?

Yes, we prioritize quality in our selection. Our lingerie is made from premium materials that are comfortable, durable, and designed to enhance your natural beauty.

4. When will I receive my parcel?

All orders placed Monday to Friday before 6pm will arrive in approximately 3-5 days.

 

UK deliveries

Royal Mail courier attempts delivery 3 times, usually on consecutive days.

On each attempt a calling call is left, which will have contact details for the local courier so you can arrange redelivery of your parcel.

If the customer is not home, the courier will attempt to leave with a neighbour to obtain a signature.

If this is not possible, the courier can leave the parcel in a safe location at the customer's property. This is defined as "out of sight and under cover". Please note that this is not possible for parcels where a signature is required.

If after 3 attempts, there is still an unsuccessful delivery, the parcel will be returned to the depot.

 

5. When will I receive my refund?

We will process your refund within 48 hours of receiving it back at our customer service address, following this it may take up to 7-10 working days to show up in your account depending on your bank. In some cases you may need to check back to your original order date to see the refund. We will keep you posted of this by either calling you or sending you an email, so that you always know what's going on.